Terugbetalingsbeleid

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• unused and unworn;

• in the same condition that you received it;

• with original tags attached;

• in the original packaging;

• accompanied by proof of purchase.

To start a return, contact us at:
norbynorbi72@yahoo.com

Returns must first be approved before being sent back. Items sent back without prior approval will not be accepted.

Return address:
[INSERT RETURN ADDRESS]

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

You can always contact us for any return-related questions at:
norbynorbi72@yahoo.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it.

Non-Returnable Items

The following items cannot be returned:

• personalized or custom-made items;

• opened beauty or hygiene products;

• earrings for hygiene reasons;

• gift cards;

• hazardous materials or flammable goods.

Sale items may only be returned if defective or required under applicable consumer laws.

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

To exchange an item, please request a return first. Once accepted, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with EU consumer protection laws.

Returned items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
norbynorbi72@yahoo.com